When we refer to ‘Personal data’, we mean information that relates to you which allows us to identify you, either directly or in combination with other information that we may hold. Your personal data may include details such as your name, contact details, information relating to your booking with us or information on how you use our website or interact with us.
We will endeavour to keep your information as up to date as possible, ensuring that it is current, accurate and complete.
When do we collect personal data about you?
We may collect personal information about you whenever you use our services, when you travel with us, when using our website, when contacting us directly by phone, email, through social media or when visiting our offices.
What information do we collect?
- When completing an online form such as our enquiry form or when contacting us directly to enquire about one of our holidays, we record basic personal information such as your name, address, email address and contact number.
- When booking a holiday we will collect additional information including your previous experience, passport details, travel insurance, emergency contact details, information relating to dietary requirements and any medical conditions that we may need to be aware of.
- When you sign up to receive email marketing communications from us we require your name and email address. Once signed up you will be able to manage your own marketing preferences and are free to unsubscribe from our marketing emails at any time.
We ONLY collect personal details as a result of your direct interest in Mont Blanc Experience. We DO NOT buy any third party lists from other suppliers, or share your data with any third parties without your specific permission to do so.
What do we use your personal information for?
We use the information that we hold about you in the following ways:
- To provide you with the information, products or services that you have requested.
- To manage your travel booking and provide you with the relevant services associated with your booking.
- To communicate with you and manage our relationship with you.
- To personalise and improve your customer experience.
- To provide you with news, updates, promotions and offers where we have your permission to do so.
If you are unable to provide us with your personal information, then we will not be able to provide you with the services requested including accepting your booking.
You can subscribe to marketing emails via the 'Subscribe to our newsletter' button on our website or by opting in via one of our website forms. Your personal information is retained and used to provide you with relevant marketing communications, including newsletters, emailshots and special promotions. These communications may be tailored to you based on your preferences and the information that we hold, such as your prior travel history. We are careful not to send you marketing communications too frequently to ensure that they do not become an annoyance.
Each marketing communication that we send you has the option to ‘unsubscribe’ which will allow you to remove yourself from our mailing list. Alternatively you can contact us directly and we will remove your details.
Images of you on our holidays
From time-to-time, our clients, staff or suppliers may take photographs and/or videos of the holiday in progress which may include images of our clients. These images and/or videos may be used in future marketing materials and stored physically and digitally. If you do not wish you or your family to be photographed or filmed or for any photographs and films which may contain images of you or your family to be used in this manner, please advise your MBE team member and/or the photographer at the beginning of your trip.
Our clients also have the option on their return to upload any photos or videos they have taken on their holiday to the MBE website. Again, if you do not wish to appear in any images that may appear online please make other clients aware that you do not wish to be included in any photographs.
On the rare occasion that you or any of your family members are included in any images displayed on our website against your will, please contact us using the contact form and we will remove the images immediately.
Links on our website
Our site may contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy notices and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.
Who do we share your personal data with?
In order to perform the contract that we have with you, we need to share personal information with our ground agents and other relevant suppliers such as distributors, airlines, hotels and transfer companies within and outside the European Economic Area. The information may also be provided to security or credit checking companies, public authorities such as customs/immigration if required by them, or as required by law.
We will not pass any information onto any person who is not responsible for facilitating the performance of the contract.
How long will we keep your personal information for?
We do not hold your information for longer than is necessary to facilitate our relationship with you as our client. For example, when you book a holiday with us we will keep the information related to your booking in order to fulfil your travel arrangements. After that, we will keep the information for a period which enables us to handle or respond to any complaints, queries or concerns relating to the booking. The information may also be retained so that we can continue to improve your experience with us and to enable us to set your loyalty membership status.
We will actively review the information we hold and delete it securely, or in some cases put it beyond use, when there is no longer a legal, business or customer need for your information to be retained.
If at any time you wish your information to be deleted from our system, please use the « Contact Us » form
How secure is your data?
We have taken all necessary steps to put in place the appropriate security measures to protect your information. When you book your holiday online, we use the latest secure server software (SSL) which encrypts your booking information and payment details on submission. For bookings made via telephone your card details are entered directly into the merchant provider’s secure financial portal and no copy is kept locally by MBE.
Requesting a copy of your personal information
You are entitled to a copy of any information held on you by Mont Blanc Experience. If you would like to see this, please contact. We will provide a copy of your information within 30 days of a request.
When you visit our website we send small text files called cookies to your computer. These enable us to remember you when you visit the website again. Cookies are unique to the web browser you are using, meaning different data will be collected for the different devices you view our site on (ie: desktop, tablet or mobile). Whilst they identify the device you are using, cookies do not identify you personally.
Cookies allow us to automatically track certain information about you based upon your behaviour on our site. We use this information to do internal research on our users' demographics, interests, and behaviour to better understand and serve our users.
If you change your mind after accepting our cookies, you will find a setting within your internet browser to clear any cookies set. You can choose whether you want to accept or refuse all or some cookies via your browser settings. Use the help feature in your browser to see how to change your settings.
Please be aware that if you choose not to accept cookies on our website you won’t be able to benefit from all the features on our website including booking online.
Types of Cookies We Use
We use a session cookie to remember your log-in for you and in our online booking form. These we deem strictly necessary to the working of the website. If these are disabled then various functionalities on the site will be broken. Find out more about session cookies and what they are used for at: http://www.allaboutcookies.org/cookies/session-cookies-used-for
Persistent Cookies for Site Analytics and Performance We use this to understand how the site is being used in order to improve the user experience and track our marketing activities. User data is all anonymous.
External web services
We use a number of external web services mostly to display content within our web pages. We cannot prevent these sites, or external domains, from collecting information on your usage of this embedded content. If you are not logged in to these external services then they will not know who you are but are likely to gather anonymous usage information e.g. number of views, plays, loads etc.
Our Use of Your Information
We use personally identifiable information about you to improve our marketing and promotional efforts, to statistically analyse site usage, to improve our content and product offerings and to customise our site's content, layout, and services. We believe these uses allow us to improve our site and better tailor it to meet our users' needs.
We use your email address to send you newsletters or other communications that you have requested from the site. Out of respect for our users we offer an opt-out.
We may use information we obtain from your current and past activities on the Site, to resolve any disputes, troubleshoot problems and enforce our Terms & Conditions. At times, we may look across multiple users to identify problems or resolve disputes.